HYPERTHERM ASSOCIATES
  • Hypertherm Associates
  • Hypertherm Plasma
  • OMAX Waterjet
  • Software Group
  • Login
  • Welcome
  • English

Login

Create an Account
Forgot your password?
  • Xnet home
  • My Account
  • Contact us
Hypertherm Hypertherm
  • Search website
  • Search products
  • Search documents

Welcome

Login
Xnet home
My Account
English

Login

Create an Account
Forgot your password?
Contact us
Home > Resource center > FAQs

FAQs

Technical

View all (8)

  • Can you explain how Hypertherm determines duty cycle for its plasma machines?
  • Can you tell me why my plasma system is cutting out of round holes?
  • Do I need a separate air filter for my air plasma system?
  • How can I cut better holes?
  • Is it okay to use plasma to cut aluminum on a water table?

View all (8)

Software

View all (6)

  • Are updates to my CAM software required for a Phoenix update?
  • How can I get notified when a new Phoenix update is available?
  • How do I update my CNC with the new released version of Phoenix?
  • I am having trouble accessing Phoenix from the Software Knowledge Base.
  • Is there a charge to update my CNC with a new release of Phoenix?

View all (6)

Hypertherm Cutting Institute

Visit the Hypertherm Cutting Institute, an online classroom that offers valuable information about Hypertherm’s products and cutting in general.

Read more

Search

Types

  • Technical (8)
  • Software (6)

Categories

  • Plasma cutting (8)
  • Phoenix (6)

Popular tags

  • CNC (3)
  • Air plasma system (2)
  • Duty cycle (2)
  • Hole cutting (2)
  • Aluminum (1)
  • CAM software (1)
  • Powermax (1)
Resource center
Support by product
System support
Software updates and support
Report counterfeit consumables
Documents library
Training
FAQs
For educators
Tradeshows and events
Additional resources

About us

  • Our story
  • News releases
  • Careers
  • Policies

Product lines

  • XPR Plasma
  • HyPerformance Plasma
  • Powermax Plasma
  • LongLife Plasma
  • EDGE CNC
  • ProNest Software
  • Robotmaster Software
  • View all product lines >

Resources

  • Hypertherm Cutting Institute
  • Documents library
  • Xnet access
  • Supplier resource center
  • Product registration

Sign up for our email list

Be the first to learn about new products, educational opportunities, special promotions, and more by subscribing to our email list.

Thank for your request

  • Contact us
  • Privacy notice
  • Terms of use
  • |
  • © 2025 Hypertherm, Inc.
  • LinkedIn
  • Facebook
  • Instagram
  • YouTube
  • Pinterest

© 2025 Hypertherm, Inc.

Hypertherm Associates

100% Associate-owned

  • www.HyperthermAssociates.com