SureCut troubleshooting and remote help

Preventive maintenance and troubleshooting tips are available on the CNC for all our equipment (CNC, THC, and cutting systems). Vital system information is easily assessible when you need it.

Access to cutting optimization tips and instruction manuals are available with a click of a button.

Remote Help

Remote Help™ is an internet based tool that allows your table manufacturer and Hypertherm to be virtually in your factory within minutes for diagnostics avoiding costly downtime.


  • Fast and secure connectivity
  • Safe remote access to the CNC to view and modify steps
  • Secure and rapid transfer files
  • Ability to support multiple remote attendees in the session
  • Ability to conduct HyPerformance® Plasma XPR™, Powermax® plasma and HyIntensity™ Fiber Laser and DynaMAX™ waterjet diagnostics at the CNC
  • Useful for technical training


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