Hypertherm nominated and awarded in the category “Most Recommended by Customers” for the third consecutive time
Hypertherm, a manufacturer of plasma, laser and waterjet cutting systems, announces that the company was nominated by the research firm Integron BV for its Customer Experience Award in the category “Most Recommended by Customers”.
Every two years Hypertherm executes a customer satisfaction survey in cooperation with Integron to gain a better understanding of customer perception of product quality and service and to determine focus and improvement areas.
Integron is an internationally recognized research firm specializing in customer satisfaction, employee satisfaction and user satisfaction research. The firm is a member of ESOMAR, a worldwide organization for market researchers, and MOA, the MarktOnderzoekAssociatie (Market Research Association), an association of companies and institutions that engage in marketing research and marketing intelligence. Integron executes around 500 surveys each year and for the past six years they organized the Experience Awards to recognize exceptional results, comparing the satisfaction scores of all surveys and nominating top three companies with the best results in different categories (13 categories in 2014).
For the third time in a row Hypertherm received a nomination for the Customer Experience Award in the category “Most Recommended by Customers”. On March 12, Integron organized the award ceremony in Rotterdam where the nominated companies were recognized and awarded.
“Focus on the customer is one of Hypertherm’s core values so it is particularly gratifying that we were nominated as being one of the top 3 best performing in the category “Most Recommended by Customers” out of the hundreds of other companies” said Theo Cornielje, European Director. “That we were nominated for the third consecutive time proofs that we have been a very strong continuous performer over a longer period of time. This award is a token of appreciation coming directly from our Customers; we are very proud of our joint achievements.”
Hypertherm designs and manufactures advanced cutting products for use in a variety of industries such as shipbuilding, manufacturing, and automotive repair. Its product line includes plasma, laser and waterjet cutting systems, in addition to CNC motion and height controls, CAM nesting software, and consumables. Hypertherm systems are trusted for performance and reliability that result in increased productivity and profitability for hundreds of thousands of businesses. The company’s reputation for cutting innovation dates back nearly 50 years to 1968, with Hypertherm’s invention of water injection plasma cutting. The 100 percent associate owned company has more than 1,300 associates along with operations and partner representation worldwide.