Voice of the Customer

The Voice of the Customer Program provides a direct way for Hypertherm customers to tell us how we’re doing. It also enables us to quickly evaluate concerns and marshal the resources necessary to rectify them. The program offers an outlet for upset customers, as well as those who wish to compliment us.

If you have an issue related to Hypertherm's products or services, we want to hear from you. Why? Because we strive to improve. Being the best is more than a motto at Hypertherm, it is part of our culture.

The Voice of the Customer Program has been an important communication channel at Hypertherm for more than 15 years, bridging the gap between our customers and our product and service teams. Hypertherm is driven to be #1 in the plasma industry, and the only way to accomplish that is to be #1 in the eyes of our customers.